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you call, before you E-mail, read on...
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Is there any fee for an EXTRA DRIVER?
Does your rate include INSURANCE? What INSURANCES are included in the price?
What is the additional charge for the CDW (collision damage waiver) and the TP/TLW? How much will the CDW or TP/TLW be if I purchase it in Europe?
What is the deductible on the CDW and the TP?
Do the vehicles have A/C?
Do you offer AUTOMATIC cars?
Are there any DROP OFF charges? Are there any ONE-WAY DROP OFF charges?
Can the VAT be refunded?
Are there any FURTHER FEES, other than mentioned? Are there any charges or taxes additional to your quotation?
What is the size of the ENGINE?
Is there a list of the LOCATIONS on your web site?
How many SUITCASES can the car fit? What is the TRUNK SIZE?
Do you have an OFFICE at the AIRPORT or do I have to take a cab?
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Will I get ROAD ASSISTANCE if something happens to the car?
What is the NAME of the actual rental company?
Do the vehicles have a RADIO/CD-PLAYER?
Do the vehicles have a TRUNK or a HATCHBACK?
Can I get a PARTICULAR MODEL of the car?
Can I get a DIESEL?
Can I see the PICTURES of the cars online?
Can I PAY for the rental at the LOCATION?
Do your cars have ROOF RACKS, BABY SEATS etc?
Do you have cars with GPS System?
What are the OPENING HOURS for a given location?
What is the surcharge for YOUNG DRIVERS?
Do you offer DROP OFF BOXES? |
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On rentals, generally there IS a charge for an extra driver, but not always. The fees vary, so make
sure to ask our agents for the specific amount and it is best to call or e-mail us for further
information. You may call us toll-free at 800-223-1516, or send us an e-mail. |
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Basic rates include third party liability and collision and theft insurance with a deductible. Renters may opt to pay for CDW (collision damage waiver) and/or TP/TLW (theft protection/theft loss waiver), which reduces the applicable deductibles. Your credit card may cover the original deductible for either collision insurance, theft insurance, or both, allowing you to decline the additional per day waivers for CDW and/or TP/TLW. We recommend you verify any/all coverage with your credit card company BEFORE you place an order and go on your trip.
Inclusive rates in countries like Italy, and others, usually include the CDW (collision damage waiver) and/or TP or TLW (theft protections or theft loss waiver) with a reduced deductible that can sometimes be reduced to zero by exercising an option to purchase additional "Super" CDW or "Super "TLW." Our e-mail quote to you should explain what's included in the rate and what options you may have at the time of delivery. You can also confirm details with one of our agents on the phone. |
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Many credit cards cover the deductibles on collision or theft insurance, or both. Once you've verified coverage with your credit card issuer, you may opt to decline optional surcharges for CDW/TP/TLW when you pick up the car. If your credit card does not cover you for the deductibles on collision or theft insurance, our agents can estimate the charges for the optional CDW and/or TP or TLW. CDW varies from $12 to $25 per day, depending on car category and the exchange rate; TP/TLW ranges generally from $8 to $15 per day. |
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Deductibles on car rentals vary based on the value of the car, and range from 5,000EUR for smaller cars and 20,000EUR+, or even the full value of the vehicle for high-end models. Optional CDW/TP/TLW is offered by the rental car companies to reduce, but not eliminate, these deductibles. Of course, if your credit card covers the deductibles, they will likely instruct you to decline the purchase of any additional insurances waivers (CDW/TP/TLW). Again, you should confirm coverage and policies with your credit card issuer before you place an order.
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Yes, A/C is available, although it is often a slight premium over non air-conditioned cars. Most of the larger categories are offered with A/C. |
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Yes, Automatic cars are available, but like A/C, command a slight premium over standard (manual) shift cars. Also, fuel economy is degraded with automatic transmissions, which is why manual cars are more common in Europe. |
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| Single location and One-way rentals within the same country are usually free (except in Italy & Portugal, where they seldom are.) If you return the car in a different country, there will almost certainly be a one-way drop charge varying on the car type and distance. Please call 800-223-1516 or e-mail us for details. |
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The VAT cannot be refunded; VAT refunds are for goods, not services. |
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We inform all customers about any additional fees, whether paid here in advance or in Europe, i.e. Road Fees or one-way drop off fees. The cost of additional drivers, roof racks, baby seats are available at 800-223-1516 or via e-mail. |
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Rental vehicle engine sizes can vary between different cars in the same category, making it impossible to guarantee engine size except in the case of specialty cars. Generally, small cars have engines between 1.1 and 1.8 liters, medium cars have engines between 1.4 and 2.0 liters, and large cars have engines between 1.8 and 3.0 liters. |
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There are far too many rental locations to list them all on our site – we work with so many car rental suppliers in Europe, the location list currently surpasses 40,000. Call 800-223-1516 or e-mail us for more information. |
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Please click here for passenger and luggage capacity. |
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You do not need to take a cab. Although the majority of airport locations keep their cars onsite, those that have a depot off-airport offer free shuttle bus service. |
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All cars come with 24/7 roadside assistance, and contact numbers/info will be given to you upon pick up. |
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Europe By Car® works with dozens of car rental suppliers across Europe. As the supplier differs from country to country and your special needs, we can only share the supplier information with you once you have contacted us and specified the details of your order. We work with companies like Europcar, National/Alamo, Citer, Sixt and Thrifty, among others. |
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On a rental we cannot guarantee a CD-Player in the vehicle. However, larger cars usually have a Radio/CD-Player. |
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All vehicles, whether the body style is sedan or hatchback, have a concealed and lockable trunk. Most European cars have a covered hatchback. Wagons and vans are lockable but not concealed unless specified. |
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On Rentals we only guarantee the car category, not the specific model. On Leases you can specify and guarantee a specific model. You can see a list of all our car categories and models by clicking here. |
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Yes, you may request a Diesel car – make sure to specify Diesel when obtaining a quote or placing an order. However, Diesel models cannot be guaranteed unless it is a specialty category car, like those from Peugeot Open Europe and Renault Eurodrive. |
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Yes, you can see the pictures online. |
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No. The discounts we have negotiated with the European rental suppliers require prepayment in the U.S. before pick-up. You only pay the additional charges as Road fee, extra driver or one-way fee, at the location. CDW and other optional charges may be applicable upon completion of the rental.
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Yes, most of our local suppliers offer roof racks, baby seats, etc, however, you may have to order them in advance. Please ask our agents for any additional fees specific to your order. |
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On Rentals, GPS is available on some models – please request this at the time of your order. On Leases, many of the cars have GPS. |
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Our agents can provide detailed information on office hours and locations, via phone (1-800-223-1516) or
e-mail. |
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The young drivers surcharge usually applies for drivers between 21-24. The fee differs between suppliers and locations, and an EBC agent can provide a detailed answer via phone (800-223-1516) or e-mail. Leases have no young driver surcharge. |
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Most of our suppliers offer drop off boxes at their main locations and we can request an early/late drop off at the time you place your order. However, the final arrangements have to be done by you both at the time you pick-up your car and a few days in advance of the drop-off. |
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