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| _Before
you call, before you E-mail, read on...
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| Is
there a fee for EXTRA DRIVERS?
Do
RENAULT EURODRIVE lease rates INCLUDE
INSURANCE?
Do
RENAULT EURODRIVE offer AIR CONDITIONING
(A/C)?
Do
RENAULT EURODRIVE offer AUTOMATIC
cars?
Do
RENAULT EURODRIVE have DROP-OFF CHARGES?
ONE-WAY CHARGES?
What
is the additional charge for Collision Damage Waiver (CDW)
or Theft Protection (TP)?
What
is the deductible for the CDW and/or TP?
Can
the VAT (Value Added Tax) be refunded?
Do
you offer discounts for students? Faculty? AAA? AARP? Which
one is best?
What size is the engine?
Can
I see a list of locations?
Do
you have maps?
How many suitcases will fit in the car? What
is the trunk capacity? What is the trunk size? |
Do
you have an office at the airport or do I have to take a cab?
Will someone meet me with a sign?
What
about roadside assistance?
What is the name of the actual rental company?
What
is the difference between a rental and a lease?
Does
the car have a RADIO or CD PLAYER?
Is DIESEL fuel much cheaper than gas? What are
FUEL PRICES in Europe right now?
Is
the vehicle a SEDAN or HATCHBACK?
CAN
I GET A PARTICULAR MODEL OF CAR?
CAN
I GET A DIESEL?
DO
I NEED AN INTERNATIONAL DRIVERS LICENSE/PERMIT (IDL/IDP)?
CAN
MY SPOUSE DRIVE?
CAN I SEE THE CARS ONLINE?
CAN I PAY FOR A LEASE ON LOCATION?
ARE ROOF RACKS & BABY SEATS AVAILABLE?
What are the office hours for location X?
WHAT
IS THE CANCELLATION POLICY?
Is there a YOUNG DRIVER SURCHARGE or MAXIMUM AGE LIMIT?
DO THE CARS HAVE GPS SYSTEMS?
Is there a maximum age limit to rent? |
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Is
there a fee for EXTRA DRIVERS? |
| Additional
drivers are free - with some restrictions. The car can be
driven, fully insured, by immediate family members (spouse
& children), even if the lessee is not in the car. If
anyone else drives the car, the lessee must be in the vehicle
for the insurance to remain in effect. |
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| Do
RENAULT EURODRIVE lease rates INCLUDE
INSURANCE? |
The
RENAULT EURODRIVE programs include
all of the following insurances, with ZERO DEDUCTIBLE: -Civil Liability for driver & passengers
- Theft and/or Fire of the Vehicle
-Broken windows
-Collision/Accident/Vandalism
Luggage & Personal Items are not covered.
Please visit our insurance page for
details.
RENAULT EURODRIVE
insurance coverage is superior to that of virtually any
rental - there are no deductibles, and no credit card imprints
are taken by Renault against the car for damage. In other
words, there are no surprises on your credit card statement
upon returning from vacation.
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| Do
RENAULT EURODRIVE offer AIR CONDITIONING
(A/C)? |
Yes,
A/C is available, although it is often a slight premium over
non air-conditioned cars. However, most of the larger
categories are offered with A/C. |
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| Do
RENAULT EURODRIVE offer AUTOMATIC cars? |
Yes,
Automatic cars are available, but like A/C, command a slight
premium over standard (manual) shift cars. Also, fuel
economy is degraded with automatic transmissions, which is
why manual cars are more common in Europe. |
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| Do
RENAULT EURODRIVE have DROP-OFF CHARGES?
ONE-WAY CHARGES? |
Pick-up
and Drop-off in France is always free, even in between locations.
Pick-up and Drop-off outside France each gave associated costs,
varying from $100 to $225 USD for RENAULT vehicles. Our quote form will calculate the correct costs, or e-mail us for more information. |
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| What is the additional charge for Collision Damage
Waiver (CDW) or Theft Protection (TP)? |
| There
is no additional charge for CDW or TP - both are included
in the price. |
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| What
is the deductible for the CDW and/or TP? |
| There
is no CDW or TP deductible under the RENAULT program. |
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| Can
the VAT (Value Added Tax) be refunded? |
| No
VAT is applicable on the RENAULT program. In any
case VAT can only be refunded on merchandise, not on services. |
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| Do
you offer discounts for students? Faculty? AAA? AARP? Which
one is best? |
| We
offer discounts for students, faculty and a large number of
professional organizations. E-mail or call us for details.
All of our discounts are the same (except for travel industry
professionals), and discounts are not cumulative. |
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| What
size is the engine? |
Engine
sizes vary based on model - you can see precise engine sizes
in our cars section. Sizes are indicated by "1.2"
or "2.0" for displacement. All engines are 4 cylinders
unless specifically stated otherwise (i.e. V-6). |
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| Can
I see a list of locations? |
Yes,
just follow this link. |
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| Do
you have maps? |
| We
strongly recommend using Mapquest or Michelin to plan your trip. |
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| How
many suitcases will fit in the car? What is the trunk capacity?
What is the trunk size? |
Passenger
& trunk capacity details can be viewed in the cars section. One of the best things about RENAULT EURODRIVE is that you are guaranteed the EXACT
make & model you order, so you never have to worry about
whether your luggage will fit. |
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Do
you have an office at the airport or do I have to take a cab?
Will someone meet me with a sign? |
Yes,
RENAULT EURODRIVE offer airport locations;
in most cases there will be a booth among the car rental counters,
in some cases a representative will meet you and take you
to the car pick-up location. Pick-up and drop-off details
vary on location, and detailed instructions are always provided
with your order. You may view these now in the locations section. |
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| What
about roadside assistance? |
RENAULT EURODRIVE includes
a 24/7/365 roadside assistance.
RENAULT EURODRIVE
Service agents and support are available throughout Europe
and any countries in which the car is insured:
Within France dial: 0 800 05 15 15 (toll
free)
Dial (+33) 1 47 11 13 13 from the following
countries:
Andorra , Austria, Belgium, Croatia, Czech
Republic, Denmark, Finland, Germany , Great Britain, Greece
, Hungary, Ireland, Liechtenstein, Luxembourg, Monaco, Morocco,
Netherlands, Norway, Portugal, San Marino, Slovak Republic,
Slovenia , Spain, Sweden, Switzerland, Vatican.
You may need to enter the aforementioned
prefix, based on your location.
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| What
is the name of the actual rental company? |
| The
cars are provided by RENAULT, direct from the factory
with no middleman to mark up the cost - this is one of the
reasons why this program is so much more economical than a
traditional rental. |
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| What
is the difference between a rental and a lease? |
Here's
the basic version: A lease (also known as a buy-back or purchase-repurchase)
is a new car that includes virtually all the insurances,
no deductible and a guarantee of precisely the make &
model you want. Accident, damage & theft claim resolution
is far simpler than with a rental. A lease is far more economical
for any period over 21 days than virtually any rental with
equivalent coverages.
A rental is an oft-used fleet car whose
price merely includes basic insurance with a deductible
and a host of optional additional coverages. Resolutions
of accident, damage and theft claims are more complex than
with a lease.
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| Does the car have a RADIO or CD PLAYER? |
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All
RENAULT EURODRIVE cars have a radio/CD
player. |
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| Is
DIESEL fuel much cheaper than gas? What are FUEL PRICES in Europe
right now? |
Yes,
Diesel fuel is up to 20% cheaper than gas at the pump, and
fuel efficiency is up to 50% higher than gas.
Fuel prices can
be seen here.
You can see details on how Diesel engines work here.
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| Is
the vehicle a SEDAN or HATCHBACK? |
| RENAULT EURODRIVE offers both vehicles types.
All vehicles, whether the body style is sedan or hatchback,
have a concealed and lockable trunk. Wagons and vans are lockable
but not concealed. |
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| CAN
I GET A PARTICULAR MODEL OF CAR? |
Yes,
you are guaranteed a specific model of car. |
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| CAN
I GET A DIESEL? |
| Yes. |
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| DO
I NEED AN INTERNATIONAL DRIVERS LICENSE/PERMIT (IDL/IDP)? |
Only
in Morocco and Eastern Europe, which is not mandatory but
recommended.
There is no such
thing as an International Drivers License, only an International
Driving Permit, which is merely a translation booklet allowing
foreign-speaking authorities to examine & translate
the valid license from your home country. Any other form
of IDL/IDP, or anything costing more than $15, is unnecessary.
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| CAN
MY SPOUSE DRIVE? |
| Yes. |
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| CAN
I SEE THE CARS ONLINE? |
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| CAN
I PAY FOR A LEASE ON LOCATION? |
| No,
a lease must be paid in full at least 45 days prior to pickup. |
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| ARE
ROOF RACKS & BABY SEATS AVAILABLE? |
| Yes,
you may request these upon placing an order. You will then
be notified of cost and availability. |
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| What
are the office hours for location X? |
Click
here to see the locations and hours. |
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| Is there a YOUNG DRIVER SURCHARGE or MAXIMUM AGE LIMIT? |
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Not on a lease. The minimum age to drive a lease vehicle is 18, and there is no maximum age limit on a lease. |
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| DO THE CARS HAVE GPS SYSTEMS? |
RENAULT has currently GPS available on the
Laguna II, Laguna Estate, Vel Satis, Espace 5 Passenger
and the Espace L models.
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Most countries we supply rentals in and most suppliers we work with do not have an upper age limit, however there are exceptions in the U.K., Ireland, Italy, and others, so please be sure to check with your Europe By Car® agent or send us an e-mail inquiring. |
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